BSG's Technical Assurance Programme (TAP) offers access on a need only basis to the IT expertise that has evolved at BSG since 1987.
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The Service
Hiring in reliable and technically competent expertise at short notice can expose your business to a minefield of problems and is only ever available at a premium. TAP provides a remedy to this situation, by offering access to BSG's comprehensive portfolio of product based skills, delivered against pre-defined service levels at a highly competitive fixed price.
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How to use TAP
BSG's Technical Assurance Programme (TAP) is designed to fill the gap in your organisations technical resources.
Design - IT functions evolve, which means that legacy systems have to be removed and existing systems need to be integrated with the new. Identifying the most suitable hardware and solutions can be an expensive decision for organisations. TAP provides access to a range of experienced technology independent consultants able to guide you through the change.
Deployment - From time to time, every organisation's IT department needs to double or treble overnight. It might be to move office, roll out new infrastructure or deploy a wireless LAN. You can call on TAP to provide these resources when you need them most.
Operate - All organisations have a range of mission critical Information Technology functions. Many require a permanent hardware break / fix contract or application SLA. But in some cases this is simply not practical; the IT function may be very reliable making it impossible to justify the in-house resource or the contract break / fix and SLA may simply not be affordable. TAP provides the resource when you need it most. When these IT functions go wrong a business can grind to a halt with costly implications, both in terms of system down-time and the cost and time spent in finding the right resource to get the business up and running again. TAP provides peace of mind through guaranteed access to the technical resource you need to resolve these issues.
BSG's unique Technical Assurance Programme (TAP) effectively increases the size of a client's IT team by up to150 highly experienced and skilled staff. TAP provides cost effective and flexible access to the wide range of technical resources available from BSG, providing our clients with peace of mind from the technical assurance they have at their command.
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How does it work?
Under the TAP scheme, a client purchases a number of credits in advance for a 12 month period. When a TAP resource is required, the client places a call to the TAP Service Desk where an experienced client liaison operator will manage, co-ordinate and track the service that BSG deliver in its entirety. Combined TAP credits are deducted as payment for varying levels of services that are provided. clients are sent a TAP Statement on a monthly basis, which keeps them abreast of their current TAP Credit usage and enables them to budget for the year ahead. There are currently three levels of service available:
Application Development
Members of BSG in-house development team experienced in a wide range of third party applications, development environments and languages are available to provide development, support and troubleshooting services for our clients.
Technical Consultancy
Technical Consultants skilled in the TAP Product Portfolio are primarily used to develop your systems further and develop your current and future business requirements into tried and tested technical solutions. These individuals also provide the highest level of support and are available for escalation of any technical problems that might occur.
Technical Support
Server Hardware Support engineers, who are also skilled in Operating System Administration, are available under this scheme and can be deployed at very short notice to assist with an urgent or critical need. Alternatively, many of our clients schedule these visits on a weekly basis so that their systems are regularly checked and any outstanding administrative tasks conclusively dealt with.
Telephone Support
TAP clients can place a call with the Service Desk to request information or discuss technical problems or issues. All calls are handled by technical specialists who can draw upon the BSG Technical Knowledge Database to provide accurate and speedy responses.
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How will your business benifit?
TAP can reduce the costs and limit the risks of supporting and managing increasingly complex networks. Additionally, there are a multitude of tangible business advantages to be gained:
- Access to IT Industry experts offering guaranteed response within defined service levels;
- Access to experts when NEEDED;
- Availability of IT skills that augment the limits of your organisation's capability;
- High availability of all skills charged on a per usage basis;
- Free up your valuable resources so that you can focus on core business operations;
- Work with a partner who will grow to understand your business and its development and can transpose evolving business requirements into the latest technological solutions;
- A responsive business partner that will expertly design, develop, deliver and manage a technical solution in its entirety and actively coordinate all the relevant skills;
- Reduces the costs of employing high level support specialists;
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