All of the BSG managed services offerings are underpinned by BSG’s Managed Service Foundations, a collection of industry leading practices, processes and accreditations. This approach ensures that the technology deployed by our customers is viewed as an investment, and not a liability.
Data Centre
BSG currently operates from three Tier IV data centres, sitting directly on a multi gigabit backbone and serviced by all the major UK telcos and includes all the security and features to be expected from a Tier IV data centre.
The Green Data Centre – cooling efficiencies to reduce your carbon footprint by 25%
The BSG data centres will help you to reduce your carbon footprint by 25% when compared to a traditional data centre. This is done by using a method of natural heat dissipation using the ambient temperature providing 60% free cooling for your infrastructure, and therefore delivering up to 25% saving on your power costs.
Security
BSG is one of the few companies operating in its marketplace to hold the ISO27001 (previously BS7799), Information Security Management System (ISMS) certification for the provision of managed IT services. This is the most widely recognised security standard accreditation in the world and guarantees that optimum security is embedded within all BSG managed service offerings.
ISO27001 comprises 10 detailed control disciplines: information security policy, security organisation, asset classification controls, personnel security, physical security, communication management, access controls, system deployment, continuity planning and compliance. These disciplines demonstrate BSG’s commitment to delivering the highest quality managed services to customers.
Service Desk
If IT is to be an asset to your business, it’s essential that it’s underpinned by strong processes and procedures, clear and focussed reporting and unambiguous traceability.
The key to achieving this is a well managed service desk. Operated effectively, a service desk can:
- Reduce costs
- Increase productivity
- Increase effectiveness
BSG’s ITIL compliant managed service desk can be structured as a simple call-logging facility, a technical second tier escalation facility or any combination in between (as with all our offerings, you choose the combination that suits). BSG’s support centre actively manages all work generated by our customers and technical staff alike.
The managed service desk can be purchased on a stand alone basis but it also comes as part of the package with all other BSG managed service offerings.
ITIL
ITIL (IT Infrastructure Library) is a widely accepted, government approved approach to IT Service Management. ITIL provides a cohesive set of best practice guidelines and is supported by a comprehensive qualification scheme as well as implementation and assessment tools. BSG's processes are all ITIL compliant and, where necessary, its employees are ITIL accredited. This ensures that BSG’s clients are guaranteed full compliance with industry best practice, negating the need to train staff, employ new systems or adopt new processes.
Accreditations
All BSG’s client projects are managed via rigorous quality standards. The certifications and accreditations outlined below form the framework for all work undertaken by BSG.
Quality
BSG is ISO9001 accredited. This accreditation is a measure of BSG’s commitment to managing projects via the highest quality standards, in order to minimise risk and ensure delivery on time.
The quality assurance system includes:
- An established policy on quality
- A quality procedure manual
- A designated officer to ensure and maintain quality standards
- Regular quality reviews comprising both in-house and independent audits
- A list of approved suppliers
- Unambiguous written procedures
TickIT
BSG has TickIT accreditation demonstrating a proven commitment to providing high quality software and applications. To meet customer expectations, software suppliers and in-house developers define and implement a quality control system which covers all essential business processes in the product life cycle. TickIT's quality system objectives are guided by the ISO 9001 framework.
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