BSG Sentinel (Monitoring)
The Challenge
When IT services are interrupted, IT Professionals are expected to take the necessary actions to restore services as quickly as possible. The cost of downtime can be directly linked to how long it takes to restore the services and time is money. However, a significant amount of time is spent:
- Dealing with issues that could have been avoided if detected earlier
- Trying to determine the importance and priority of events and their root cause
- Searching for the appropriate resolution information
The Solution
BSG Sentinel delivers organisations extensible and scalable enterprise-class service monitoring and management by providing :
- Comprehensive event management
- Proactive monitoring and alerting of thresholds and events
- Root cause analysis of identified problems
- Reporting and trend analysis
- System and application specific knowledge and tasks
This combination of service elements improves the availability, manageability and scalability of customer IT environments whilst passing the responsibility for operating the monitoring environment to BSG via a single Service Level Agreement.
BSG Sentinel can be deployed on environments within the BSG Data Centre or on premise at a customer site. The BSG core monitoring infrastructure is located within two BSG Data Centres in a geographically diverse configuration for maximum resilience. Where the solution is deployed as an on premise solution within a customer’s own data centre, local data collection appliances are located within the customer environment to allow secure connections into customer environments and to protect against connectivity failure.