Managed Service Desk Overview
The Challenge
If IT is to be an asset to your business, it’s essential that it’s underpinned by strong processes and procedures, clear and focussed reporting and unambiguous traceability.
The key to achieving this is a managed service desk. Managed well, a service desk can:
- Reduce costs
- Increase productivity
- Increase effectiveness
The Solution
BSG’s ITIL compliant managed service desk can be structured as a simple call-logging facility, a technical second tier escalation facility or any combination in between (as with all BSG offerings, you choose the combination that suits). BSG’s support centre actively manages all work generated by customers and technical staff alike.
BSG have invested considerably in this vital area of IT support - in technology, in people and in focussed management. The result is demonstrated in our own Support Centre that actively manages the throughput of work generated by our clients and technical staff alike.
The managed service desk can be purchased on a stand alone basis but it also comes as part of the package with all other BSG managed service offerings.
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