Service Desk
The Challenge
If IT is to be a business asset it’s essential that it is underpinned by strong processes and procedures, clear and focussed reporting, and unambiguous traceability. The key to achieving this is a managed service desk. Managed well, a service desk will:
- Reduce costs
- Increase productivity
- Increase effectiveness
- Improve service and availability reporting
- Centralise the management of all IT assets – hardware, operating systems and applications
The Solution
A managed service desk should act as an aggregator, enabling disparate services from multiple delivery channels (such as public clouds, private clouds, a traditional data centre environment) to be managed as one. This will then ensure enhanced reporting and improved utilisation of all IT assets.
BSG’s ITIL compliant managed service desk can be structured as a simple call-logging facility, a technical second tier escalation facility or any combination in between. As with all BSG offerings, you choose the combination that suits. BSG’s support centre actively manages all work generated by customers and technical staff alike.
BSG have invested considerably in this vital area of IT support - in technology, in people and in focussed management. The result is demonstrated in our own Support Centre that actively manages the throughput of work generated by our clients and technical staff alike.
The managed service desk can be purchased on a standalone basis but it also comes as part of the package with all other BSG managed service offerings.
^ Back up