As a Microsoft Gold Partner, BSG is recognised for its competency in designing, deploying and operating high-availability application and infrastructure solutions. You benefit from a proven approach and practical advice on application solutions that connect information, systems, people, and processes, allows them communicate and collaborate anytime and anywhere and puts your customers at the centre of your business. You may already have many of the Microsoft applications you need to create these solutions; BSG can help you make them a reality.
BSG have a long heritage in developing applications that drive clients' competitive advantage. The Application Solutions development team's remit is to challenge old concepts around user servicing to create client focused intuitive offerings.
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Communication and Collaboration
Imagine your people working efficiently together, whatever their location. Imagine all the information across your organisation, managed and accessible on a single, easy-to-use system. Imagine powerful, flexible technologies that work together seamlessly. The following diagram shows how Microsoft based applications solutions implemented by BSG can make it happen
Communication and Collaboration
Collaboration is essential within all organisations, making it easier to share knowledge and experience to achieve common business goals. By investing in deeper, richer collaboration tools you can achieve increased effectiveness, improved productivity and greater quality and speed of decision-making.
In today's increasingly mobile environment, employees are more dispersed. They carry out their work from wherever they may be, creating virtual teams who may find it difficult to be at the same place at the same time. Collaboration technologies create more effective employees, decreasing delays as teams work from anywhere, over fixed or mobile networks, increasing work flow and accelerating decision-making.
Microsoft technologies enables information workers to gain access to critical business communications almost whenever and wherever they need to. It is designed to deliver this access with greater security, availability and reliability.
Collaborating Across Your Organisation
The integrated capabilities of Microsoft Office System and Microsoft Exchange Server enable collaborators to share documents, calendars and tasks, take part in threaded discussions, easily create applications and add collaboration features to web pages. Microsoft's SharePoint technologies provide employees with tools for collaborating around documents and projects.
Collaborating Wirelessly
Microsoft Exchange Server gives you the power to wirelessly access your corporate data and intranet from the latest generation of mobile devices. So no matter where you are, you can securely gain access to your email messages, calendars, contacts and tasks.
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Maximising customer revenue through Business Intelligence
Imagine having a single view of your customers across your business. Imagine if the silos of information held in the different departments of your organisation, on desktops or in peoples' heads was combined and visible through one application. Imagine accessing and sharing that information with the collaboration solutions described above and integrating it with the E-Business solutions described below. Imagine a customer centric vision for your organisation:
Maximising customer revenue is essential for every organisation. By investing in a customer relationship management system and linking it with the customer information, systems and processes that sits within the various parts of the organisation it's easier to shorten sales cycles and improve customer loyalty by automating day-to-day tasks for sales, customer service, field service, call centre, and marketing professionals.
With the ever-increasing speed of business, companies must find ways of capturing and analysing business data in the most efficient and timely manner possible. Your customers expect it. Customer relationship management and business intelligence applications connect your business, providing a complete end-to-end solution that enables you to give your customers what they want.
Customer Relationship Management
Microsoft CRM integrates with Microsoft Office, Microsoft Business Solutions for Financial Management, mobile solutions, SharePoint and other business systems to give employees a complete view of customer information. The ease of integration with Microsoft Office is of particular value - enabling staff to access Microsoft CRM information from Microsoft Office Outlook and work online or offline with access to sales functionality.
Learn more about the business need for CRM
Business Intelligence
Microsoft business intelligence (BI) solutions help deliver business insight to all employees, leading to better, faster, and more relevant business decisions. By combining the data management abilities of Microsoft SQL Server with the power and ease of the Microsoft Office System, organisations can benefit from comprehensive yet cost-effective solutions.
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E-business
Imagine integrating your application servers, e-commerce solutions, information portals, business process automation products, and other systems to create a connected e-business. Imagine connecting new e-business solutions with legacy systems, creating links between buyers and suppliers, and setting up automated business processes that span systems. Imagine achieving this and the success it could bring to your company.
Integration remains a major goal for large and medium enterprises. However, after years of investing in multiple integration solutions, many organisations find these solutions to be too costly, unresponsive, and complex to implement comprehensive integration projects. Consequently, many established business processes remain unconnected with employees, systems and trading partners. Similarly, many desktop productivity tools remain disconnected from data and information flows.
Using Microsoft Enterprise Integration offerings, BSG helps organisations build an integrated, interoperable, modularised, extensible, and secure e-business solutions that connect information, systems, people, and processes.
Integrated portal e-business solutions
BSG uses Microsoft's integrated portal technologies including SharePoint, BizTalk and the .Net Framework to provide a rich suite of integrated Web-based portal capabilities. Based on this comprehensive suite of capabilities, BSG are able to quickly build and deploy Business-to-Employee (B2E). Business-to-Business (B2B), and Business-to-Customer (B2C) portal solutions that result in increased overall employee productivity, increased customer satisfaction and strengthened partner relationships.
BSG uses these technologies to design, deploy and operate e-business portal solutions that provide:
Content Management. Empower business users to create and publish rich Web content by means of their Internet browsers.
Search. Retrieve text, enable catalogue browsing, crawl and search file and web Servers, databases, Microsoft Exchange Server public folders, and Lotus Notes Servers.
Self-Service and Aggregated Application Access. Provide employees, customers, and partners with immediate single point of access to relevant business applications.
Centralised Collaboration. Aggregate, organize and provision sites to collaborate on documents, projects and meetings with co-workers, customers and partners.
Analytics and Reporting. Empower business users to discern business trends, market opportunities, and web traffic patterns to make better decisions and improve site effectiveness.
Web Services Support. Connect with trading partners and customers with support for exposing content and functionality as standard Extensible Markup Language (XML) Web services.
Mobile Device Support. Deploy sites that can be browsed by mobile devices such as PDAs, Web enabled phones, and other devices.
Online Commerce and Transaction management. Make it easy for supply chain partners and customers to do business with you while reducing costs by automating business processes.
Catalogue Management. Easily create, manage, aggregate, and syndicate product or service catalogues that are tailored to diverse geographies with multi-language capabilities and sophisticated search capabilities.
Profile Management. Empower users to manage some or all of their profile information which can then be used for targeting information and content.
Personalisation and Targeting. Optimise the user experience by delivering personalized, relevant content, applications, or products to users based on their profile and contextual information.
Business User Interface. Save training costs by empowering business users to leverage existing skill sets to access and update information, self-service applications, reports, on-line content, and merchandising campaigns.
Learn more about the business need for portals
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Microsoft Technology Solutions
The Technologies
BSG's relationship with Microsoft goes back over 10 years. This ensures its Microsoft certified Consultants, Technical Architects, Business Analysts, Developers, Engineers and Trainers have prompt and direct access to Microsoft staff and in-depth access to exclusive resources and early product information, which is evaluated in the dedicated BSG test lab.
This means whatever the level of involvement you require from BSG, be that a free technology workshop or business briefing to keep you up to date with current and new Microsoft technologies, technical or end user training, architecture design, design ratification, solution deployment or indeed to outsource the operation of your application solutions, BSG are best placed to help you achieve your business objectives.
Office 2007
The new Office System brings together the latest versions of familiar Office products like Word, Excel and Outlook, with complementary servers and technologies. Together, these offer solutions that form the interface to your company's existing systems and processes.
Office Communication Server
Office Communications Server connects people and information in real time, allowing employees to participate in instant messaging conversations with up to 32 people at the same time. It can be used to develop customised real time communication solutions that include chat and video and audio conferencing, helping your business to get connected and communicate with impact.
InfoPath
InfoPath allows you to gather information flexibly and efficiently in rich, dynamic forms and more effectively share, reuse, and repurpose information throughout your team or organisation.
Information collected with InfoPath can be integrated with a broad range of business processes because InfoPath supports any customer-defined Extensible Markup Language (XML) schema and integrates with Web services.
When combined with Microsoft SharePoint Office Server you can create and publish InfoPath forms as rich, user friendly web based forms and automate data capture processess into your business workflows.
Live Meeting
Live Meeting, enables you to collaborate online with employees, clients, and customers in real time with groups of 2 or more than 2,000 - with just a phone and a computer with an Internet connection.
SQL Server
SQL Server exceeds dependability for your database requirements and provides innovative capabilities that increase employee effectiveness, integrate heterogeneous IT ecosystems, and maximize capital and operating budgets. SQL Server provides the enterprise data management platform your organisation needs to adapt quickly in a fast-changing environment.
Microsoft Dynamics CRM
Microsoft Dynamics CRM helps your business increase sales success, deliver superior customer service, and make informed business decisions.
Learn more about the business need for CRM
SharePoint
You can use Microsoft SharePoint technologies to establish a central point of access to all your existing key business information and applications, as well as share information across file servers, databases, public folders, Internet sites and SharePoint based websites.
Enterprise Project Management (Project Server)
Project Server offers several solutions to suit your specific business and project management needs. The Enterprise Project Management solution enables you to collaborate with project team members and stakeholders over the web, intranet or extranet.
BizTalk
BizTalk Server builds on Windows Server System and the Microsoft .NET Framework to efficiently and effectively integrate systems, employees, and trading partners faster than ever before. A range of Microsoft and partner adaptors are available to enhance interoperability with new and existing applications, systems, and technologies.
Host Integration Server
Part of the Windows Server System, Host Integration Server helps customers integrate their mission-critical host applications, data sources, messaging and security systems within a Microsoft .NET Services-Oriented Architecture (SOA with enterprise-class scalability, performance, and reliability.
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