IT Services | Why Work With Us - Improve
IT Services Designed to Improve
“We wanted to provide our business with the best IT service possible, and BSG have demonstrated their ability and commitment...they are continuing to drive down our operational costs whilst at the same time delivering new effective IT services that have a direct effect in terms of productivity to our 7,500 users.” Brian O’Conner, Group CIO, Morgan Sindall
All BSG managed services and solutions are designed, deployed and operated with the aim of improving the cost performance of our customers’ current IT Service Delivery. BSG have a standard approach to all client engagements, based on industry best practice and years of experience, which ensures BSG is able to offer an improved IT solution based on what was there previously. At the very least BSG offers IT services that deliver you at least the same level of service that you are currently receiving but for less cost!
The BSG approach to improvement is based on a 4 stage methodology that enables us to improve the IT services you receive – both based on your IT service prior to engaging BSG and as part of a continuous service improvement plan once you engage BSG to deliver a service:
- Benchmarking
- Continuous Services Improvement Plan (CSIP)
- Customer Satisfaction
- Continued Investment
All of this is underpinned by service delivery & account management and our service delivery foundations, a collection of industry leading practices, processes and accreditations. This approach ensures that the technology deployed by our customers is viewed as an investment, and not a liability:
- Security
- Online Service Portal
- ITIL Processes
- Accreditations and Quality Control
In addition BSG's IT services provide thought leadership and innovative IT solutions to all clients. For instance BSG has developed a unique Managed Exchange solution. This was recognised by Microsoft in a global award. BSG were awarded the global silver medal for our Managed Exchange Service.
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