TAP - The IT resource when you need it most.
BSG's Technical Assurance Programme (TAP) offers access on a need only basis to the IT expertise that has evolved at BSG since 1987.
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The Service
Hiring in reliable and technically competent expertise at short notice can expose businesses to a minefield of problems and is only ever available at a premium. TAP provides a remedy to this situation by offering access to BSG's comprehensive portfolio of product based skills, delivered against pre-defined service levels at a highly competitive fixed price.
How to use TAP
BSG's Technical Assurance Programme (TAP) is designed to fill the gap in your organisations technical resources.
Design - IT functions evolve, which means that legacy systems have to be removed and existing systems need to be integrated with the new. Identifying the most suitable hardware and solutions can be an expensive decision for organisations. TAP provides access to a range of experienced technology independent consultants able to guide you through the change.
Deployment - From time to time, every organisation's IT department needs to double or treble overnight. It might be to move office, roll out new infrastructure or deploy a wireless LAN. You can call on TAP to provide these resources when you need them most.
Operate - All organisations have a range of mission critical IT functions. Many require a permanent hardware break / fix contract or application SLA. But in some cases this is simply not practical; the IT function may be very reliable making it impossible to justify the in-house resource or the contract break / fix and SLA may simply not be affordable. TAP provides the resource when you need it most. When these IT functions go wrong a business can grind to a halt with costly implications, both in terms of system down-time and the cost and time spent in finding the right resource to get the business up and running again. TAP provides peace of mind through guaranteed access to the technical resource you need to resolve these issues.
BSG's unique Technical Assurance Programme (TAP) effectively increases the size of our clients' IT team by up to 100 highly experienced and skilled staff. TAP provides cost effective and flexible access to the wide range of technical resources available from BSG, providing our clients with peace of mind from the technical assurance they have at their command.
How does it work?
Under the TAP scheme, a customer purchases a number of credits in advance for a 12 month period. When a TAP resource is required, the customer places a call to the TAP Service Desk or via the Tap Online Portal from where an experienced Service Desk operator will manage, co-ordinate and track the service that BSG deliver in its entirety. TAP credits are deducted as payment for varying levels of services that are provided. Customers are sent a TAP Statement on a monthly basis which keeps them abreast of their current TAP Credit usage and enables them to budget for the year ahead. For full pricing please click here to download the TAP brochure.
There are currently five levels of service available:
Architecture
Architecture services provide complete solution design, allowing customers direct access to the highest skill sets available within BSG on an ad hoc basis. Typically Architects are involved in technical design and planning activities across multiple technologies and provide high level technical architectures for the most complex environments. Architects can also be engaged to undertake reviews of internal architecture documents and to offer strategic advice to customers on a regular or ad hoc basis. Architects are typically involved in the design and planning phases of a project and can be used during initial workshops or discussions to bring additional expertise to this element of a project.
Consultancy & Project Management
Consultancy services are available to allow customers access to specialist technical knowledge within specific technologies. The Consultancy services are generally used for design within single technology streams and also act as the ultimate escalation point for issue resolution from Technology Specialists. Project Management services are available to assist in the definition of projects or as additional delivery resource within projects that have already been initiated. Both Consultancy and Project Management Services can also be engaged to act as external auditors of internal projects and to provide technical and project governance if required.
Technology Specialist
Technology Specialists are available for the resolution of networking, server applications and complex operating systems support across the products encompassed by TAP. Technology Specialists can also be engaged to undertake
installations of operating systems and applications and for regular health checks and reviews of customer environments.
Systems Engineer
Systems Engineers are available for the support of hardware issues for storage hardware and non-wintel based server environments. Systems Engineers are also available to address desktop operating systems, server side administrative tasks and basic server operating system issues. Systems Engineers are available either by telephone or through an on-site visit as required. Many customers schedule regular visits from Systems Engineers to review and administer their systems and to ensure that any outstanding issues are dealt with conclusively.
Hardware Engineer
Hardware Engineers are available for general hardware support for desktops, printers and wintel based server environments. Hardware Engineers can also be used to provide hardware builds for new equipment and well as basic hardware deployment activities. This level of service also provides access to the BSG Service Desk for call handling and basic administrative tasks.
How will your business benefit?
TAP can reduce the costs and limit the risks of supporting and managing increasingly complex networks. Additionally, there are a multitude of tangible business advantages to be gained:
- Access to IT Industry experts offering guaranteed response within defined service levels
- Access to experts when NEEDED
- Availability of IT skills that augment the limits of your organisations capability
- High availability of all skills charged on a usages basis
- Free up your valuable resources so that you can focus on core business operations
- Work with a partner who will grow to understand your business and its development and can transpose evolving business requirements into the latest technological solutions
- A responsive business partner that will expertly design, develop, deliver and manage a technical solution in its entirety and actively coordinate all the relevant skills
- Reduces the costs of employing high level support specialists
Register your interest in BSG TAP and a member of our sales team will contact you